Quality Policy

Street Clean Ltd provides exterior cleaning and facilities management services to commercial, public sector and domestic customers across the North West. Our aim is to deliver a safe, reliable service and a standard of finish that meets our customers’ requirements every time.

Scope

This policy applies to all the services we provide and to everyone working for us or on our behalf.

Our commitments

We will:

• understand each customer’s requirements before work starts and agree a clear scope of work
• assess each surface and site, and choose the safest and most effective cleaning method for it
• carry out work on time and with as little disruption as possible to the customer, their staff and the public
• use trained, competent people and well-maintained, suitable equipment
• check our work on completion and put right anything that falls short of the agreed standard
• comply with the legal, regulatory and contractual requirements that apply to our work
• choose suppliers and subcontractors who can meet our standards
• listen to customer feedback, deal with complaints promptly and fairly, and use what we learn to improve

Responsibilities

The Directors have overall responsibility for quality and for making sure the resources are in place to deliver it. Supervisors are responsible for the standard of work on site, and every member of our team is responsible for the quality of their own work.

Complaints and feedback

If our work has not met your expectations, please tell us as soon as possible so that we can investigate and put it right.

Continual improvement

We review our performance, customer feedback and any complaints regularly, and set actions to keep improving the service we provide.

Approved by the Directors of Street Clean Ltd.
Date of issue: 5 October 2026. This policy is reviewed at least annually.

Questions about this policy can be sent to info@street-clean.co.uk or raised by calling 0151 228 1493.